Privacy Policy

At Illuminate Therapy, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (including the Australian Privacy Principles) and Victorian health privacy laws.

Collection of Personal Information

We collect personal and sensitive information necessary to provide you with counselling and therapy services. This includes your name, contact details, health information, and records related to your therapy sessions. Information is collected directly from you or with your consent from other sources where appropriate.

Use and Disclosure of Your Information

Your information is used to deliver effective care, manage appointments and billing, and comply with legal and professional obligations. We use Halaxy, a secure cloud-based practice management system, to store and manage your records safely.

We may also use AI-assisted tools to help prepare case notes based on session summaries or recordings. These tools are used solely to improve record accuracy and are managed with strict confidentiality.

We will not disclose your personal information to third parties without your consent, except where required by law or professional ethical obligations, including:

Where there is a serious threat to your life, health, or safety, or that of others.

Mandatory reporting of suspected abuse or neglect of children or vulnerable adults.

Where required by court orders or other legal processes.

Confidentiality

All information you share during therapy is treated as confidential and stored securely. We adhere to strict confidentiality standards as outlined by professional counselling and privacy regulations.

Access

You have the right to access your personal information held by us. To do so, please contact us directly.

If you have any questions about our privacy practices or wish to please contact:

Mel at Illuminate Therapy

Email: info@illuminatetherapy.com.au